FAQ / Help
  • What type of Internet browser should I use?
  • I’m using Internet Explorer, but I’m still having some problems using the site.
    What can I do?
  • I want to open a certificate. What programs do I need?
  • Is JAVA required for this site to work?
  • What programs are required to play videos on your site?
  • How do I login or create a user account?
  • I cannot login…
  • The system won’t accept my password…
  • I forgot my username and/or password…
  • I didn’t receive my email confirmation. What do I do now?
  • The webpage is blank or certificates are not opening…
  • I am not receiving emails from the system…
  • I can’t find a class. What do I do now?
  • How much time can I spend on a test before the system kicks me out?
  • Can I view multiple users’ certificates using my agency credentials?

What type of Internet browser should I use?

We offer support for Internet Explorer (versions 8 & 9). While you can access this site from several other web browsers, such as Google Chrome or Mozilla Firefox, certain features of the site may operate slightly differently, or may not work at all.

I’m using Internet Explorer, but I’m still having some problems using the site. What can I do?

First, make sure you’re using one of the latest versions of Internet Explorer (either 8 or 9). If you’re fully updated in IE and you’re still having problems, you may need to check your browser settings. In Internet Explorer 8, click on Tools > Internet Options. This will open up a window where you can adjust your browser settings.

First, try resetting your security settings to default by clicking the “Security” tab, and clicking the button that says “Reset All Zones to Default Level.” Then, click “Apply” and “Ok.”

If the site is still not working properly, try resetting all of the browser settings to their default level by clicking on Tools > Internet Options, then going to the “Advanced” tab and clicking the button that says “Reset…” underneath the heading that says “Reset IE Settings to Default.” A popup will occur asking you to confirm your selection; click the “Reset…” button again. Then click “Apply” and then “Ok.”

Please note that JavaScript must be enabled for the site to work properly. This scripting will automatically be enabled if you follow the directions for setting default security features above.

Note: After making changes to your browser settings, you must close and restart Internet Explorer for the changes to take effect.

I want to open a certificate. What programs do I need?

The only program needed to open a certificate is Adobe Reader. If you are having issues viewing a certificate, you should first make sure that Adobe Reader is installed on your system. If you already have Adobe Reader, try going to Adobe’s website and confirming that you have the latest version.

Is JAVA required for this site to work?

Currently, JAVA is not required for this website. JavaScript, however, is necessary for the site to function correctly. For more on JavaScript, see “I’m using Internet Explorer, but I’m still having some problems using the site. What can I do?” above.

What programs are required to play videos on your site?

To watch the videos included in this site, you will need Adobe Flash, which can be obtained for free from the Adobe website. If you already have Flash installed in your system, and it is still not working, try going to the Adobe website and confirming that you are running the most current version.

How do I login or create a user account?

To login to the Missouri Sheriffs’ Association website, you will first click the “Login” link located in the menu bar near the upper-right corner of the site.

If you already have a username and password, you can click the “Login” button under the “Training Academy” heading. A popup will appear, asking for your username and password. Simply fill in your credentials, and click “OK” to login.

If this is your first time logging in to the Missouri Sheriffs’ Association site, you will need to make a new user account. To do so, click the “Create an account” link and fill in the form fields with your information (i.e., username, password, etc.). Please ensure that there are no spaces at the beginning or end of your username. Note that you can only create one username with a given email address, and that you must use a password that is 12 characters or more, with at least one number, one capital letter, and one lowercase letter. Once you create a user account, you will use that username and password to login in the future.

I cannot login…

First, ensure that your username and password are correct. Note: All passwords created before August 1, 2011 will need to be reset. To do so, click the “Forgot Password” link and follow the directions given. This will send you an email with a link to reset your password.

Passwords are case sensitive, so ensure that you do not have “Caps Lock” activated on your machine. This can be checked by looking for the “Caps Lock” indicator light on your keyboard, which is often either above the insert key, or on the “Caps Lock” key itself. Also, if you have spaces in your password, ensure they are placed correctly.

If you still cannot login, try clicking the “Forgot Password” link. Once you type in your email address, the system will send an email to you with your username and a link to reset your password.

Keep in mind that you must use the email address that you used to sign up. Please note that only one email address can be used, and that multiple usernames cannot share the same email address.

If the problem persists, call the Missouri Sheriffs’ Association customer service at 573-635-5925.

The system won’t accept my password…

First, ensure that “Caps Lock” is not activated on your machine. This can be checked by looking for the “Caps Lock” indicator light on your keyboard, which is often either above the insert key, or on the “Caps Lock” key itself. Also, if you have spaces in your password, make sure they are placed correctly. Passwords are CASE-SENSITIVE.

If you still cannot get the password to work, try clicking the “Forgot Password” link. Once you type in your email address, the system will send you an email with your username and a link to reset your password. Keep in mind that you must use the email address that you used to sign up. Please note that only one email address can be used, and that multiple usernames cannot share the same email address.

If the problem persists, call the Missouri Sheriffs’ Association customer service at 573-635-5925.

I forgot my username and/or password…

Simply click the “Forgot Password” link. Once you type in your email address, the system will send you an email with your username and a link to reset your password. Keep in mind that you must use the email address that you used to sign up. Please note that only one email address can be used, and that multiple usernames cannot share the same email address.

I didn’t receive my email confirmation. What do I do now?

Please see “I am not receiving emails from the system…” below.

The webpage is blank or certificates are not opening…

Make sure you have the latest version of Adobe Reader installed. This can be found at Adobe’s website here.

I am not receiving emails from the system…

First, confirm that the email address has been entered correctly.

Check your Spam folder for missing emails.

In some cases, emails from the system can take up to two hours to process. Try waiting for two hours, and then checking again.

If after two hours an email is still not coming through, try adding both info@mosheriffs.com and noreply@mosheriffs.com to your “Safe Sender” list in your email account.

If the problem persists, call the Missouri Sheriffs’ Association customer service at 573-635-5925.

I can’t find a class. What do I do now?

First, verify the spelling of the class.

If you still cannot find it, try browsing all classes by clicking the “Training Academy” link, then “Continuing Education,” and then the “Browse Catalog” link. From here you can search all classes and use the “View schedule and register” link to register for a specific class.

If the problem persists, call the Missouri Sheriffs’ Association customer service at 573-635-5925.

How much time can I spend on a test before the system kicks me out?

You may spend up to six hours on a test before the system removes you.

Can I view multiple users’ certificates using my agency credentials?

No, only an individual user may see his or her certificates.